Guest Services/Personal Concierge

Our dedicated team is always at your service.

We are dedicated to helping you find the property that is right for you. In order to expedite the process and make your experience easier, please contact us with your detailed information request and we will reply ASAP. We are also happy to help you plan your vacation by arranging airport transportation, car rentals, activities, and much more. Contact us before your arrival and we will take care of the rest.

Flights & Transfer
Whether arriving on commercial airlines or private charter, Casa de Campo Golf & Villas' office will coordinate your airport pick up & transfer with our experienced Taxi Service out source. You will be greeted at any Airport in the Dominican Republic by a chauffeur with a sign with your name and taken directly to Casa de Campo Hotel for registration and to your reserved Villa without wasting any time. We ensure a seamless arrival by coordinating, in advance, your entire party’s flight details with our office.

Car Rentals
If you decide to rent a vehicle during your stay, we will recommend one of our preferred suppliers and make the booking for you. Our established contacts know our homes and many will deliver your car straight to the villa, so you can settle in without the hassle.

Meet and Greet
All guests are shown the villa ins and outs, given important contact numbers and local information by one of our representatives.

Villa Pre-Stocking
Send us a list of your favorite groceries, snacks and beverages and we’ll have them waiting for you in the fridge when you arrive at the villa, at no extra charge than the supermarket bill. If you’d like a welcome platter or a formal dinner prepared, please leave it in our hands. Whether large or small, you will arrive to a perfectly catered event. This is the way to start your vacation off right without: settling into your Caribbean lifestyle right away without the hassle of going to a supermarket or cooking.

Chef/Cook Services
Many of our villa rentals include staffing, but, if a cook is not included, we are happy to hire for you one of our tried and tested contacts. We’ll send them to the villa for just one special meal or daily meal preparation – it’s all up to you!

Sports, Tours and Activities
Enjoy Casa de Campo’s top 4 golf courses, top quality tennis courses and horseback riding center. Also flavor your stay with recommended activities run by our trusted on-site suppliers. From out-of-this-world boat excursions to private Pre-Columbian tours, to the Kids’ in Casa Children Program, we hold the keys to those authentic experiences that make vacations truly great. Half and full day deep sea fishing excursions are available sailing out of the Marina or sail to nearby Catalina and Saona Islands for breath taking beaches. Sunset catamaran rides and Chavón River Paddleboat Cruise closer to home can be arranged.

Special Events
Have something to celebrate? Our Personal Concierge team are experts at helping you coordinate one-of-a-kind events such as birthdays, anniversaries, family reunions and more. Just let us know what you have in mind! We are also happy to suggest a wedding coordinator for those planning to host their special day at one of our villas.

Spa Services
Feel truly pampered with spa services sent right to your villa. We will coordinate with a massage therapist to offer custom, relaxing spa “menus” according to your exact needs. Private yoga instruction is another guest favorite.

What else can we do for you?
Personal Concierge: from hair salon appointments, baby-sitting services to professional photo shoots for your vacation, our Personal Concierge team can help organize just about anything you require. Tell us about your custom vacation needs. All of the help provided by Properties in Casa's office is offered free of charge. Guests, however, are responsible for the cost of the services booked or organized.

Click here to read our Frequently Asked Questions. If you have any questions that are not addressed in the FAQs, please contact out Personal Concierge team and they will be ready to help you.

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